Get virtual care 24/7.

Connect instantly to care – anytime, anywhere.

With Johns Hopkins OnDemand Virtual Care, you have access to health care providers 24 hours a day, seven days a week.

Medical concerns can happen anytime. Now, using your mobile device or computer, you can connect with a health care provider in minutes. No need for an appointment—have your symptoms reviewed and get prescriptions, as necessary, if you experience a minor care concern.

Common uses for this service include, but are not limited to:
  • Cold, flu and sinus symptoms
  • Rashes
  • Allerigies
  • Urinary tract infections
  • Respiratory infections

OnDemand care is available on your smartphone:

Emergencies

If you are in an immediate state of crisis, call 9-1-1 or go directly to a hospital emergency room for urgent attention. Attending health care providers will also be able to tell you where and how to get more help.

If you experience feelings that cause you to believe you may hurt yourself or someone else, get help right away. Call the National Suicide Prevention Hotline at 800-SUICIDE (800-784-2433) or your local crisis center. For Maryland: call or text 988.

VIRTUAL MENTAL HEALTH CARE

UpLift for Timely Mental Health Care

UpLift is virtual mental health care that puts your needs first with easy scheduling, a greatly expanded network and personalized care options.

In addition to the many mental health providers in the Advantage MD network, UpLift offers an extended network of available therapists and psychiatrists and matches your personal needs with the right care professional.

With UpLift, you can schedule an appointment with a qualified clinician often as soon as the next day.

If you have questions or need support using UpLift, call (888) 380-2028 or email help@joinuplift.com.

Johns Hopkins Health Plans’ contract with Uplift currently covers members in MD, VA, FL and Washington DC. We continue our efforts to expand coverage to all states where UpLift has a presence. Please check back routinely for an expanded list and updates.

Talk to a Medicare Expert:

888-403-7682 (TTY: 711)

8 a.m. to 8 p.m., Monday-Friday

Questions? We’re a phone call away.

PPO: 877-293-5325 (TTY: 711)
HMO: 877-293-4998 (TTY: 711)

8 a.m. to 8 p.m., Monday-Friday

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