Prescription Drug Coverage
Over-the-Counter (OTC) Medications
As a member of Johns Hopkins Advantage MD, you can save money on a wide variety of over-the-counter (OTC) health items, such as drugs, supplies, and self-care products without a prescription.
This benefit is available through the plan’s 2025 OTC benefit for Advantage MD (HMO), Primary (PPO), D-SNP (HMO), Tribute (HMO), and Select (HMO).
The OTC benefit offers you an easy way to get generic over-the-counter health and wellness products that you use every day by ordering online, through the OTC Health Solutions App, over the phone, or visiting a CVS Pharmacy® store (excluding Target and select other CVS Pharmacy® locations).
Questions?
We’re a phone call away.
PPO Members:
HMO Members:
Order your OTC items in the way that’s easiest for you.
Online
- Login to CVS and explore approved OTC products. If you do not have an account, click the “Create Account” button and, with your member ID, follow the instructions to create an account and password that you will use each time you log in.
Need help locating your member ID? Select “Get help locating your member ID.” - After logging into your account, you can view your benefit amount and balance, and browse thousands of available products. After adding items to your basket, simply “checkout”. Your order total will automatically deduct from your balance.
- Once your order has been placed, an email will be sent to you with tracking information, and another email once your order is delivered. Your order will arrive in 14 days. Note that members can receive one home delivery per quarter for orders placed online.
How to create an account and place an order online:
By Phone
To order over the phone, find the products you want to order in the catalog, have your member ID ready and call 888-628-2770 (TTY: 711) and speak to a live agent. Available Monday to Friday, from 9 AM to 8 PM ET.
To order by IVR System:
- Call OTC Health Solutions® (OTCHS) at 888-628-2770, using your phone number on file with Advantage MD.
- When prompted, provide your date of birth and verify your name and address on the account.
- Enter the numerical portion of the item code to order.
Please Note
Members can receive one home delivery per quarter for orders placed online or by phone. Shop smart and be sure to use your entire benefit amount each quarter.
- Quarter 1 (January, February and March)
- Quarter 2 (April, May and June)
- Quarter 3 (July, August and September)
- Quarter 4 (October, November and December)
NOTE: Orders for each benefit period must be placed by 11:59 PM ET of the last day of the period.
In Store
- First, browse the OTCHS catalog for approved health items and prices.
- Inside the store, look for blue items in the OTCHS section, identifying eligible products. You can also use the OTC Health Solutions App (play store) (app store) to scan the item’s label to confirm if it is approved.
- When you’re done shopping, go to any register to check out and give the cashier your first name, last name, and date of birth or present the cashier with your bar code in the OTC Health Solutions App.
NOTE: OTC products are intended for members’ use only. Advantage MD prohibits the use of this OTC benefit to order products for family members and friends. Available products and brands may change throughout the year and are subject to availability. Quantity limits may apply to select items.
How to use your OTCHS benefits in store:
Return Policy
Due to the personal nature of the products, no returns or exchanges are allowed. If you have not received your order or if you received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order.
If your item is not in stock, an item of similar or greater value may be substituted in your order.
Frequently Asked Questions About OTC
Where can I find my member ID number?
It can be found on the front of your health plan ID card.
What is the Over-the-Counter (OTC) benefit?
The benefit lets you get over-the-counter items by going to any allowed stores. You can also order by phone at 1-888-628-2770 (TTY: 711) Monday to Friday, from 9 AM to 8 PM local time or online. You order from a list of approved items, and it will be sent to your address.
How much is my OTC benefit?
The amount depends on your benefit plan. Check your plan documents or call OTC Health Solutions at 888-628-2770 (TTY: 711).
Can I carry over unused benefit amount to the next benefit period?
Unused benefit amounts do not roll over to the next quarter.
Can I order more than my benefit amount?
You cannot exceed your benefit amount online or by phone. However, you may exceed your benefit amount at any allowed CVS Pharmacy® store and pay the difference out of pocket.
Are all items available at the stores?
Not all items are available in stores. Items marked with a truck icon in the catalog can only be ordered over the phone or online.
Can I cancel my order once it has been placed?
Orders can only be canceled within 30 minutes after being placed. To cancel an order, you can use the automated Interactive Voice Response (IVR) system or talk to an agent.
How do I confirm my order was placed?
Once the order is placed, you will receive an order number. Access to order history is also available in the portal/app. Always keep your order number.
Can I track my order?
You can use our automated Interactive Voice Response (IVR) system to track an order. If your phone number or email was added to your account, you will also receive email/ text updates. You can also view tracking information through our Over-the-Counter Health Solutions (OTCHS) portal/app.
How will the items be shipped?
Items are shipped via USPS to your home at no charge to you. Please allow up to 14 days for delivery.
