Advantage MD Flex Card
Frequently Asked Questions
Note: Members with a Flex Card will not be able to access the benefits portal at JHHP.NationsBenefits.com until Jan. 1, 2025.
Nations Benefits Customer Service: 888-959-2069
What is the Advantage MD Flex Card?Collapse
Advantage MD’s Flex Card is a prepaid card to help eligible members pay for monthly healthy food and utility expenses. Members receive a Benefits Mastercard® Prepaid Card. Advantage MD loads the card every month with $90 ($45 for groceries and $45 for utilities).
How do I qualify for a flex card?Collapse
How much money is on the Flex Card from Advantage MD?Collapse
The Flex Card is loaded with $90 every month ($45 for healthy food and $45 for utilities).
Can I get a Flex Card?Collapse
The Advantage MD Flex Card is included at no extra cost for eligible members* in the D-SNP (HMO) plan. Not all members will qualify, but if you meet the chronically ill eligibility requirements, Advantage MD will send you a Flex Card after you enroll.
What expenses can I pay for with my Flex Card?Collapse
You can see what is eligible for purchase by visiting JHHP.NationsBenefits.com or through the Benefits Pro™ App.
Please keep in mind:
- Product availability and price may vary by retailer.
- This card is not a credit card or a gift card.
- You cannot use this card to obtain cash.
How do I activate my card?Collapse
You have two convenient ways to activate your card:
- Log in to your personalized Benefits Pro™ Portal at JHHP.NationsBenefits.com/Activate
- Call 877-205-8005 (TTY: 711)
How do I use my card for expenses?Collapse
You can make your purchases:
- Online at JHHP.NationsBenefits.com
- Through the Benefits Pro™ App through NationsBenefits®
- At a participating retail location. Use the store locator on the portal or app, or call NationsBenefits.
- By calling 888-959-2069 (TTY: 711) 8 a.m. – 8 p.m. local time
How can I check my card balance?Collapse
You can check your card balance at JHHP.NationsBenefits.com or through the Benefits Pro™ App. You can also call 888-959-2069 (TTY: 711).
What if there is not enough money in my account to cover the entire purchase?Collapse
If the purchase amount is more than the available funds on your card, a partial amount will be deducted from the card. You will need to pay the balance with another form of payment.
What if my card is lost or stolen?Collapse
If your card is lost or stolen you can report it and request a new card in your Benefits Pro™ Portal, Benefits Pro™ App or call NationsBenefits® at 888-959-2069 (TTY: 711).
How do I download the Benefits Pro app?Collapse
Open App Store® or Google Play® and search for the Benefits Pro™ App.
*The benefits mentioned are a part of special supplemental program for the chronically ill and include the following conditions: autoimmune disorders, cardiovascular disorders, chronic heart failure, diabetes, chronic lung disorders. Other conditions apply but are not listed in this disclaimer. Not all members qualify. Coverage of the item or service depends on the chronically ill classification as defined in 42 CFR §422.102(f)(1)(i)(A) and on Johns Hopkins Advantage MD’s SSBCI coverage criteria required by 42 CFR §422.102(f)(4).
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